At Informaticathepcroom (SonSans), we are committed to ensuring fast and reliable delivery of your orders. Below, you will find details regarding shipping times, costs, and any applicable restrictions.
1. Delivery Regions & Estimated Timeframes
We offer shipping across Europe and selected international destinations. Estimated delivery times are as follows:
🇪🇺 Europe: Up to 14 business days
🌎 Rest of the World: Up to 30 business days
⚠️ Important! These timeframes are approximate. Delays may occur due to customs processing, holidays, or courier service disruptions.
2. Shipping Fees
✅ All orders qualify for free shipping!
3. Restricted Delivery Areas
At this time, we do not ship to the following countries:
🚫 Russia 🚫 Belarus 🚫 China 🚫 Japan 🚫 South Korea
📌 Orders placed from these locations will be automatically canceled and fully refunded.
4. Order Processing & Dispatch
🕒 Processing Time: Orders are processed within 1 to 3 business days after payment confirmation.
📩 Tracking Information: Once your order is shipped, you will receive a tracking number via email to monitor its status.
5. Customs, Duties & Taxes
🌍 International orders may be subject to customs duties and taxes as per the regulations of the destination country. Any additional fees are the responsibility of the customer. We recommend checking with your local customs office before placing an order.
In the event of a lost shipment, we will work with the courier service to investigate the issue.
If your tracking status shows “delivered”, but you have not received the package, please check with your neighbors or visit your local post office before reaching out to us.
We are happy to assist you with any shipping-related inquiries! 🚀
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